Faq2018-11-13T09:41:14+00:00

1. How long can I expect to get the offer?

After submitting an inquiry, you’ll be assigned professional sales to provide a quotation to you within 2 working days, Normally we will reply you within 24hrs in working days. We take great pride in using our service for you and look forward to hearing from you.

2. Can you customize for us?

Yes, we can customize size, color, logo, material for you especially base on order MOQ.

3. Do you offer samples before order and how it cost?

Yes, we can supply the sample for your quality checking before ordering, and we will charge sample fees in advance, once the order reaches our MOQ, we will refund the sample fees from the final payment.

4. What’s the lead time for mass production?

For the orders with stock available, they can deliver within 7 days after payment made. For the orders require to produce, normally it takes 30-45 days for production, but it depends on the order quantity as well as season you place an order.

5. Can I visit your factory?

Yes, you are always welcome. If you come to China, we are always pleasured to help you with air ticket and hotel booking. You can just tell us your time schedule in China and your personal information such as the passport. You will feel the business is so easy to cooperate with us!

6. Can your products pass the SGS testing?

Yes, all of our wooden boxes 100% can pass the SGS testing.

7. If a quotation needed, what shall I tell you?
  • size of the box? (If you don’t know, tell us what products you plan to put inside.)
  • Quantity? (Our MOQ is  300-1000 pcs)
  • Skills (color, how to deal with the logo? what insert you want? glossy or matt finishing?)
  • Material? ( MDF, Oakwood, pinewood, Willow, Beech, balsa, Rosewood, Paulownia or customized)
  • Design file or similar box’s pictures?